Customer services – The killer app

Based on Harvard Business School case studies and research, this talk gives managers and senior executives OMG revelations about how their Customer Service units are the single most important operating unit in their entire company.

Dawn shows audience members, by the numbers, how retention, repeat purchases and referrals will exponentially grow revenues and bottom line.

Using examples  from Dell Computer, Service Master and Progressive Insurance Company, Dawn reveals how to leverage Customer Service representatives to make any company’s client base bullet-proof to competition.

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©2020 by Dawn Fotopulos

56 Broadway, New York, NY 10004