Hosts are busy people. There’s a lot to do when a visitor arrives either to slumber, tour, explore or dine. What if there’s a new way of being when they arrive? What if the real hospitality comes from the “how” you do what you do instead of “what”? This talk will inspire travel and tourism professionals to think of themselves in a completely different way and to treat their visitors like honored guests, not just revenue streams.
Ambassadors are standard bearers; they are keepers of the reputation of a region with history, culture, and promise. Every ambassador in the world reveres history’s significance, records the present for posterity and invests in the future to bequeath to the next generation. This inspiring talk will convert participants from hosts to ambassadors with a renewed vision for the importance of their role and new and creative ways to embrace it fully.
Be clear on your mission; repeat visitors who become apostles
It’s not what you do but how you do it that matters
Missed opportunities are new opportunities
Build expectations before arrival; 90% of impressions are made before arrival.
Listen; what matters to them; needs, concerns, dreams before arrival and during stay.
Act; on risks and opportunities
Suggest; build a profile of what brings them joy; the visitor thinks they know.
Time to celebrate and wave handkerchiefs from the dock…